Since 1995, I've held various positions in Amadeus North America including Customer Support Professional, Technical Trainer, Instructional Technologist, and currently Team Leader for the Employee Training and Development Team. My team is responsible for developing and delivering training programs for our help desk and Sales force in the form of classroom, virtual, and eLearning and administering all enrollment activities for internal and external customers. We are also responsible for developing eLearning courses for external customers for our corporate university. I've been part of a lot of new and exciting projects including leading the implementation of Wikis, Blogs, Mlearning, and now video podcast.